Privacy Policy

This Privacy Policy explains how RSLove collects, uses, shares, and protects personal information when you visit rslove.com, place an order, create an account, contact customer service, subscribe to marketing communications, or interact with our services.

Information We Collect

• Contact information, such as name, email address, phone number, billing address, and shipping address.

• Order information, such as items purchased, payment confirmation, order history, returns, exchanges, and delivery details.

• Account information, such as login details and account preferences when you create an account.

• Customer service information, such as messages, photos, order details, and support requests you send to us.

• Usage information, such as device information, browser information, IP address, website activity, cookies, pixels, and similar tracking technologies.

How We Use Personal Information

• To process payments and fulfill orders.

• To arrange shipping, tracking, returns, refunds, and customer service.

• To communicate with you about orders, account activity, promotions, and service updates.

• To improve our website, product selection, customer experience, marketing, and fraud prevention.

• To comply with legal obligations and protect the rights, safety, and security of our customers, website, and business.

How We Share Personal Information

We may share personal information with service providers who help us operate our website and business, including Shopify, payment processors, shipping carriers, warehouse partners, customer support tools, analytics providers, marketing platforms, fraud prevention services, and legal or compliance advisors when necessary.

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website performance, personalize content, measure advertising, and improve your shopping experience. You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to our emails or marketing messages, we may send product updates, offers, and brand content. You may unsubscribe at any time using the unsubscribe link in our emails. We may still send non-marketing messages related to orders, returns, account activity, or customer service.

Data Security and Retention

We use reasonable security measures to protect personal information. However, no online transmission or storage system is completely secure. We retain personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain uses of your personal information, and to withdraw consent where applicable. To make a privacy request, please contact us at info@rslove.com.

International Users

Your personal information may be processed in countries other than where you live, including by our service providers and business partners. We take steps designed to protect information in accordance with applicable privacy laws.

Contact

For privacy questions or requests, please contact us at info@rslove.com.

Business Address: Room 2501B-1, 25/F, West Tower, Galaxy WORLD Twin Towers, No. 8 Yaxing Road, Nankeng Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China