Help & FAQs
Ordering
Q: How do I place an order?
A: Select your preferred size, color, and quantity, add the item to your cart, then proceed to checkout. Please check your shipping address and contact information carefully before placing the order.
Q: Can I change or cancel my order?
A: Please contact us as soon as possible at info@rslove.com. Once an order has been processed or shipped, we may be unable to make changes or cancel it.
Q: Why was my order canceled?
A: An order may be canceled if an item becomes unavailable, payment cannot be verified, shipping information is incomplete, or the order is flagged as high risk. If this happens, we will contact you or issue a refund where applicable.
Sizing and Product Information
Q: How do I choose the right size?
A: Please review the Size Guide and the size information on each product page. If you are between sizes or prefer a looser fit, consider sizing up when appropriate.
Q: Why does the product color look slightly different from the photos?
A: Product colors may vary slightly due to lighting, photography, screen settings, and production batches. We work to display product colors as accurately as possible.
Q: Can I get more product details before purchasing?
A: Yes. Email us at info@rslove.com with the product link and your question, and we will do our best to help.
Payment
Q: What payment methods do you accept?
A: We accept PayPal, Venmo, Visa, Mastercard, and other major credit or debit cards supported at checkout.
Q: Is it safe to use my card on your website?
A: Yes. Payments are processed through secure gateways, and full payment card details are not stored on our servers.
Shipping and Tracking
Q: How long does shipping take?
A: Most orders are processed within 48 hours, and standard delivery within the contiguous United States is estimated at 3-7 business days after shipment.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking email. You can also use the Track My Orders page with your order number, tracking number, or email.
Returns and Refunds
Q: How do I start a return?
A: Email info@rslove.com within 30 days of receiving your order. Please include your order number, item name, and return reason. Do not send items back before receiving return instructions.
Q: Can intimate apparel be returned?
A: For hygiene reasons, intimate apparel must be unworn, unwashed, unaltered, and in original condition with packaging and tags intact. Items that fail the hygiene inspection cannot be refunded.
